PRACTICAL INFORMATION
What to expect before
we begin.
Sessions are online. Here you will find the essentials about location, languages, payment, cancellation and urgent support.
Clear information creates more room to focus on what matters.
You do not need to choose the right format before contacting me.
WHERE
Online
LANGUAGES
English · Danish · French
AVAILABILITY
Monday to Saturday
PAYMENT
MobilePay or card
BEFORE YOUR SESSION
Simple and clear from the start.
If you are unsure which kind of support fits, we can decide together during a free introductory conversation.
ONLINE SESSIONS
Sessions are online.
I’ll email you the link for our video call before our appointment.
Choose a private space where you feel comfortable and are unlikely to be interrupted.
PAYMENT
After you book a paid session or the first session of a plan, I email you the payment details. No payment is taken when you book.
Clients based in Denmark pay in DKK via MobilePay/Vipps, using MobilePay or a payment card.
Clients based outside Denmark pay the euro rate shown on the Fees page.
A single session is paid before the appointment.
For a plan, the full amount or first instalment is due within 48 hours of my payment email, or before the first session if it takes place sooner.
If payment has not arrived by then, I will contact you before cancelling the booking.
You can find the full prices and instalment details on the Fees page.
CANCELLATION
hours’ notice
24
Plans change. Here is what to know.
Sessions can be cancelled or rescheduled free of charge up to 24 hours before the appointment.
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Later cancellations and missed sessions are charged at the full session fee.
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The booking system does not allow cancellations less than 24 hours before the appointment.
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In case of an emergency, please contact me directly as soon as possible.
If you end a plan, payments already made for unused sessions are refunded according to the terms detailed on the Fees page.
URGENT SUPPORT
When another kind of help is needed.
My work does not replace emergency or psychiatric care.
If you are in immediate danger, experiencing acute psychological distress or need urgent psychiatric support, please contact your local emergency services, GP or psychiatric emergency unit without delay.
YOUR PRIVACY
Keep emails and contact-form messages to booking and practical information. Please avoid sending highly sensitive personal or medical details.